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Address: Al- Dabbab Street P.O.Box 63529 Riyadh 11526, Saudi Arabia
Phone: +966 11 4633999
Email: smartship@smsaexpress.com

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© Copyright 2021. All Rights Reserved. Terms & Conditions

SMSA Service Terms and Conditions

In case of conflict between these terms and conditions and SMSA standard terms and conditions (published on SMSA Express website) or the terms and conditions stated in SMSA air waybill or any other carriage documents, SMSA standard terms and Conditions shall prevail and apply to the extent that they are not in contradiction with the rules relating to air carriage liabilities expressed in the air carriage regulations or international treaties. Non-compliance to impose or apply any of the articles or provisions of these terms and conditions of carriage shall not constitute a waiver of that term or article, or impair in any way SMSA’s right to fulfill or enforce that article or provisions in future.

2. Account numbers

The client shall have a valid account with SMSA. This account number will be provided to you upon completing the necessary information, submitting your request and verification of your request details by SMSA Express. If the client or his employees want to send their shipments, they shall hand over their shipments to the selected SMSA branch during the account set up. The client will be legally held responsible for safeguarding the account number and shall not disclose it to anyone other than the persons authorized to ship using that account. The use of the client’s account number by those authorized is at the client’s sole risk.

2. General Terms

All Air Waybills purchased under this account are valid for use domestically in Saudi Arabia and for one year from the date of purchase transaction. For undelivered or unclaimed shipments, no refund or replacement will be made. SMSA E-Retailer Express Air Waybill is deemed cancelled if any modification, erasure or addition is made to the sender’s information.

SMSA E-Retailer Express Air Waybill may not be returned, modified, extended, replaced or its value claimed if it is lost.

The validity of SMSA E-Retailer Express Air Waybill is for 12 calendar months as of the Air Waybill purchase date. It shall be invalid after its expiry date and the customer shall not be eligible for compensation or replacement of that AWB.

SMSA E-Retailer Express Account and Air Waybills are for the client’s use only. The client undertakes to use SMSA E-Retailer Express Air Waybills only for licensed business, and not to sell or allow the use of the Air Waybills by any other party. The client acknowledges that he/she will always remain the sole owner and legally responsible for the commodities shipped using the account number assigned to him/her.

If it is proved that the client is misusing the account and the Air Waybills through selling them to a third party or violating these conditions, SMSA shall have the right to decline receipt of shipment, cancel all the Air Waybills purchased by the client and impose a fine of SR 15,000 (fifteen thousand Saudi riyals) on the customer.

The client agrees that SMSA Express has the right to disclose any Account information to law enforcement authorities, government officials and where SMSA Express believes it is appropriate to verify compliance with any part of this Agreement

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