SMARTSHIP Terms and Conditions:
SmartShip is a service owned by SMSA Express, where SMSA is the legal representative of SmartShip. The customer acknowledges that once he has reviewed the terms and conditions below for SmartShip services, he agrees to them. In case of any conflict between the terms and conditions of SmartShip and the terms and conditions stipulated in SMSA's shipping policy or any other transport documents, the terms and conditions of SmartShip and SMSA will prevail and apply for the period that does not conflict with the provisions and regulations related to transport responsibilities or international treaties. On-compliance with the application or fulfillment of any of the articles, items, or terms and conditions of SmartShip does not constitute a waiver of that condition or item or in any way nullify SMSA's right to fulfill or apply that article or item in the future.
1. Registration:
1.1. For the customer to benefit from SmartShip services, he must complete the registration process and create a service-specific account.
1.2. The customer will be allowed to access his account and his control panel on the SmartShip site once the necessary information is completed, the request is submitted, and the order details are verified.
1.3. SmartShip is not responsible in any way for the customer's misuse of the account or any consequences that may result from that, and the customer should protect the credentials on the site without revealing it to any other parties.
2. General Conditions:
2.1. SmartShip services under this account are available for local and international use according to the countries announced on the SmartShip site, and its validity lasts for 12 Gregorian months from the date of service purchase.
2.2. When the customer purchases the shipping policy from SmartShip service, he is not entitled to exchange or refund the policy value in case the shipment is not delivered to the recipient for any reason.
2.3. Making any modifications, additions, or scraping in the shipping policy data is considered null and void, and the customer is not entitled to exchange it or claim compensation for it.
2.4. In case of loss of the shipping policy for any of SmartShip services, it cannot be recreated, replaced, or claimed for its value.
2.5. If the customer cancels the shipping policy service from SmartShip, he is entitled to claim the value of the unused policies within 15 days from the date of purchase.
2.6. The actual value of the shipping policy for SmartShip service is 33USD, excluding VAT, and in case the customer cancels this service according to item 2.5, the value of the used policies will be calculated at the original price without the discount, and the remaining amount of the paid service value is refunded.
2.7 If it is proven to SmartShip that the customer is misusing the account and shipping policies by selling them to a third party or any behavior contrary to these conditions, SmartShip has the right to refuse to receive the shipment and cancel all shipping policies that were purchased by the customer, and SmartShip has the right to impose a financial penalty of 4,000 USD (Fore thousand) American dollar.
2.8 The customer agrees that SmartShip has the right to disclose or share account information with the government authorities responsible for law enforcement whenever requested.
2.9 The customer must ensure the possibility of shipping the contents of the shipment before preparing the shipping policy by communicating with the support channels indicated on the SmartShip site Smartship.com.
3. Website Usage Declaration:
3.1 Unless otherwise stated, SmartShip, represented by SMSA or the entities authorized to it, exclusively owns the intellectual property rights of the site and the materials it contains.
3.2 The customer can view SmartShip pages on the site for use for purposes related to the customer's business only, taking into account that the customer should not republish the materials from this site (including republishing on another site); or sell or distribute shipping policies for commercial advertising purposes or delete, revise, or modify any of the materials on the website and/or shipping policy.
4. Address Correction:
4.1 The customer bears full responsibility for writing the address completely - the name, company name, mobile number, alternative numbers, SMSA service centers that were chosen to deposit the shipment at the source and receive it at the intended destination, but if it is found that the recipient's address is incomplete or incorrect, SmartShip does not bear responsibility for its inability to complete the delivery under these circumstances.
4.2 SmartShip will not be responsible for the delay in delivery for any shipments with incomplete or incorrect addresses and in such cases, there is no specific time for delivering the shipments.
5. Fees:
5.1 The announced transport prices are fixed at the time of purchasing the shipping policy package, and SmartShip reviews and modifies them from time to time, and in case of any difference in the value of the shipping policy package that was pre-purchased, SmartShip will not return or demand any price differences.
5.2 The customer chooses the shipping policy package and pays its value in advance according to the payment methods mentioned on the SmartShip page on the Smartship.com site.
5.3 Fees are charged to the customer in case of using the additional services available on the site.
5.4 When the customer uses one of the indirect payment methods available on the SmartShip site, the customer must provide SmartShip with proof of the payment process at any time it is requested.
5.5 The cash on delivery amounts that will be collected by SmartShip will be added to the electronic wallet, and the customer can request to transfer them to his bank account or benefit from them through SmartShip services.
5.6 The customer can insure his shipment by paying 2% of the declared value in the shipping policy, and the amount will be deducted from the wallet automatically after adding the insurance service to the policy.
5.7 The customer is committed to ensuring the accuracy of the information entered in all sections of the shipping policy, such as the number of parcels, weight, dimensions; to confirm the accrued shipping fees accurately.
5.8 International shipping is done using one of the policies from the used package and upgrading it to the international service according to the fees announced on the site.
6. Declared Value and Liability Limits:
The customer agrees that the maximum limit of SmartShip's liability for shipments not including the liability limit service is 100 USD for international shipments, and 27 USD for local shipments, including loss, total/partial damage, or incorrect delivery.
7. Volumetric Weight (Dimensional):
It is the length of the parcel x its height x its width (in centimeters) divided by 5000, if the result of the dimensions of the shipment is larger than the actual weight, then the result of the dimensions is calculated as the weight of the shipment.
8. Claims:
8.1 All claims for lost or damaged shipments must be submitted within a maximum period of thirty (30) days from the date of shipment. Failure by the (Customer) to comply with these periods shall forfeit his right to claim compensation for loss, damage or delay.
8.2 The customer must provide SmartShip with the original purchase documents and invoices to estimate the value and photos of the shipping policy or any documents related to the shipment, and these documents must be verifiable, as SmartShip is not obligated to respond to any claim until all shipping fees are paid and the claim amount should not be deducted from these fees.
8.3 The customer must retain the shipment and its contents in the condition in which he received them until they are inspected by SmartShip.
8.4 The recipient must ensure the safety of the shipment upon receipt, and in the absence of any note about any apparent damage in the shipment, it is considered sufficient evidence that the shipment has been delivered in good condition.
8.5 SmartShip reserves its right to retain the contents of the damaged shipment in case of damage claims and insured shipments.
8.6 Shipments of materials that are prone to damage or leakage and that may cause damage to other shipments, the customer must inform SmartShip about them, and if the customer does not comply with informing SmartShip about it, SmartShip has the right to revert to the customer and claim him for the damages that occurred to the shipments or any expenses that SmartShip sees that the customer should pay.
9. Non-Claimable Cases:
9.1 SmartShip is not responsible for any financial compensation to the customer for loss, late delivery, or damage resulting from the customer providing incorrect information, or inability to contact the sender or recipient because the address is incomplete or incorrect, or because there are missing documents, or for any other reasons.
9.2 Non-compliance with any of the terms and conditions contained in SmartShip's special shipping policy and the standard transport terms and conditions, for example, but not limited to, providing incorrect information about the shipment, incorrect or insufficient packaging, failure to securely close the packaging, addressing the shipment or placing marks on it, illegal actions by any person, risks arising from a state of war or weather conditions or emergency or force majeure circumstances (which are estimated by SmartShip), delay resulting from mechanical failures or disruption of air or ground transport networks, circumstances that expose our employees to danger, interruption or disruption of communications and information systems, actions or negligence by any person other than SmartShip employees, and when any of the above occurs, we will make appropriate efforts to transport and deliver parcels to their final stations as quickly as possible.
9.3 SmartShip's failure or inability to provide a copy of the delivery record despite the delivery being made to the recipient, SmartShip is committed to adhering to the oral delivery instructions.
9.4 Erasure, loss, or inability to recover information stored on magnetic tapes, files, or any other storage media, or erasure and damage to photographs, sound from the film that was exposed to light while in the possession of government agencies.
9.5 The customer's non-compliance with placing the guiding marks that indicate the contents of the shipment (such as arrows indicating the top, or this side up or other sender's instructions on the cover), or damage to shipments resulting from the sender's failure to package correctly before shipping, for example: fluorescent lamps, neon lamps, neon signboards, X-ray tubes, laser tubes, flat screens (of all types) and light bulb lamps due to their breakability.
9.6 SmartShip is not responsible for any shipment that did not appear in the records that the customer had delivered.
9.7 SmartShip is not responsible for shipments that are by nature prone to damage during the transport process.
10. Acceptance of Shipments:
10.1 A SMSA service center employee has the right to review the shipping policy to verify the chosen service and the weight of the shipment, and he has the right to refuse the shipment or stop it or cancel it or return it if the chosen service or weight exceeds the weight specified in the shipping policy according to the package that was purchased, and therefore the customer must purchase the package with the appropriate weight for the weight of the goods to be shipped, and the customer is not allowed to use more than one box for each shipping policy.
10.2 SmartShip has the right to not accept the shipment if it is found that the shipping policy has been used.
11. Inspection of Shipments:
SmartShip may, at its own discretion, open and inspect any shipment at any time without notifying the customer, and government authorities can also open and inspect any shipment at any time without any liability on SmartShip.
12. Unclaimed Shipments: